Returns & FAQ
At GOAT Jerseys, we aim to provide a smooth and transparent shopping experience, including clear policies for returns, refunds, and customer support. Please read the following carefully before placing your order.
RETURNS POLICY
We offer returns within 14 days of delivery, but only under specific conditions to ensure fairness and product quality standards.
You are eligible for a return if you receive a wrong size, a wrong item, or if the product arrives damaged or defective. In these cases, we will review your request and provide a solution such as replacement or refund.
However, certain situations are not eligible for returns. We do not accept returns if you simply change your mind after ordering, if you ordered the wrong size yourself, or if the item has been worn or washed, as these cannot be resold.
To start a return, you must email support.goatjerseys@gmail.com with your order number, a clear description of the issue, and photo evidence of the problem. Once received, our support team will respond within 24–48 hours with the next steps. If your return is approved, refunds are typically processed within 5–7 business days, and the amount is returned to your original payment method.
FREQUENTLY ASKED QUESTIONS (FAQ)
Our jerseys are premium-quality replica or fan versions, meaning they are designed for style and comfort but are not officially licensed products.
We ship worldwide to over 150+ countries, ensuring global availability. Delivery times vary depending on location: orders to the USA usually take 10–15 business days, while UK and Europe take around 12–18 business days, and all other international destinations generally take 15–20 business days. Every order comes with tracking, and you will receive your tracking details via email within 2–3 business days after shipment.
We offer standard sizing options including Small, Medium, Large, XL, and XXL for all jerseys. Customers are advised to check the size chart carefully before placing an order. Please note that we only allow size changes within 24 hours of ordering, after which the order moves into processing and cannot be modified or cancelled.
Orders can also only be cancelled within 24 hours of placement. Once processing or fulfillment begins, cancellations are no longer possible.
We accept a variety of secure payment methods including Visa, Mastercard, Apple Pay, Google Pay, and PayPal, making checkout simple and convenient for international customers.
If your order has not arrived within the expected delivery time, you should contact our support team at support.goatjerseys@gmail.com with your order number so we can investigate and assist you promptly.
For any issues, updates, or questions, our support team is available and typically responds within 24–48 hours.
To stay updated on offers, customers can follow our Instagram page, where we regularly share exclusive discount codes and limited-time flash sales.
CONTACT INFORMATION
If you have any questions, concerns, or requests regarding your privacy or data, you can contact us directly:
📧 support.goatjerseys@gmail.com
📞 +1 (581) 906 2858
We aim to respond to all inquiries within 24–48 hours.